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Service Center & Shop Hours

We would love for you to visit us! 

Please scroll down to view the list of Girl Scouts of Western New York's Service Center and Shop hours and locations. Also, use the shop now button for 24/7 online shopping. Every shop and online purchase supports our local council and the girls and adults we serve.

Questions? Call Toll-free 1-888-837-6410 or 716-837-6400 or email.

VIRTUAL SERVICE CENTER OFFICE HOURS ONLY:

Our customer care staff will be available during our virtual business hours by phone at 1.888.837.6410 during the following schedule:

  • Monday        8:30-12:00 (closed 12-1) 1:00-4:30
  • Tuesday        8:30-12:00 (closed 12-2) 2:00-4:30
  • Wednesday  8:30-12:00 (closed 12-1) 1:00-4:30
  • Thursday      8:30-12:00 (closed 12-2) 2:00-4:30
  • Friday            8:30-12:00 (closed 12-4:30)

BUFFALO AND ROCHESTER SHOP OFFICE HOURS:

  • Monday        1:00-4:30 Curbside Pickup & In-person Shopping
  • Wednesday  1:00-4:30 Curbside Pickup & In-person Shopping

JAMESTOWN AND LOCKPORT SHOP OFFICE HOURS:

  • Wednesday  1:00-4:30 Curbside Pickup & In-person Shopping

To place a curbside pickup order please email the shop location, a retail staff member will call you to confirm your order for payment and schedule your curbside pick-up date and time. 

EXTENDED SHOP HOURS

  • Wednesday, June 30: 1:00-6:30 pm – Rochester Shop ONLY
  • Wednesday, July 7: 1:00-6:30 – All Shops Locations 

INVENTORY CLOSINGS:

All shops closed for physical inventory Wednesday, July 21, 2021, through Friday, July 30, 2021 – reopening Monday August 2, 2021.

NEW! In-Person Shopping
  • The safety of our staff and customers is a core value of Girl Scouts of Western New York and, as such, the health and well-being of staff, members and visitors is paramount. To keep everyone safe we will require all customers to follow these guidelines:
  • Must wear a face covering at all times.
  • Social Distance – staying 6 feet apart
  • Each visit will be limited to 15 minutes and only 2 people per visit.
  • Take a COVID-19 Health Self-Assessment before your visit and we ask you to stay home and visit another day if you would answer yes to the following questions:
    • Have you been in close, sustained contact with anyone showing any of the listed symptoms below, or anyone who has been diagnosed with COVID-19?
    • Have you experienced any of the following symptoms listed over the past 24 hours? Symptoms: Fever of 100.4 F higher, cough, shortness of breath, cold/flu-like symptoms, persistent pain or pressure in the chest, muscle aches/pain, sore throat, chills or loss of smell.
    • Have you traveled outside of the state within the past 10 days

To help each visit go smoothly here are a few helpful tips:

  • If more than one customer arrives at the same time, each shop will have a signup sheet outside of the location allowing customers to sign up to be next. It will be first come first served and we will ask for you to wait in your vehicle or socially distance from other customers outside.
  • For customers with a large order we encourage you to email it ahead of time – allowing 2-3 days before your visit then the retail staff will have it ready for your visit.  
  • Once you enter the shop location, you will be asked to sanitize your hands and sign in.
  • We will return to allowing returns and exchanges, please email us for arrangements.

If you have any questions please contact Customer Care at 1.888.837.6410 or email us customercare@gswny.org

GSWNY Shops Curbside Pick-up

 GSWNY Shops offer curbside pick-up!

GSWNY Shop Ordering & Curbside Pick-Up Instructions:

Please read and follow the instructions below so we can provide you with the best service and protect your health and safety, as well as our staff. Your cooperation, patience and understanding with our new process is greatly appreciated.
 

Step 1: Place your order via email by emailing the shop location you want to pick it up from. Include a daytime phone number for the shop staff to contact you.

Step 2: – Await confirmation from the shop staff that your order is complete with the total amount due.

Step 3 – Make payment via debit or credit card and choose pick up day and time with retail staff during confirmation call. 

Step 4 – Arrive at scheduled location on pick up day and time. When you arrive please park in the designated area and do not leave your vehicle. Please call the shop location that you have arrived and remain in your vehicle. The retail staff will bring your order to you. When the staff approaches your vehicle, please roll down a window where there is not a passenger, or pop your truck and your order will be placed in your vehicle for you.

*For the Rochester shop we will place the order on the table outside the office door. Please follow Al Sigl building procedures and enter from Door #9. You are required to wear a mask. Special accommodations can be made if disabilities don’t allow you to come into the building; please provide this request in your shop order email. 

Q: Can I use any program cards for payment?
A: Yes you can please have it ready with your credit card when the retail staff calls with your confirmation and you make your payment.

Q: What if you don’t have what I need?
A: At this time, our in store selection may be limited. If we don’t have the quantities or the items that you need, you can access our online shop 24/7 for a full selection, including online only specials at https://www.girlscoutshop.com/ . All purchases made through the online retail website support the Girl Scouts of Western New York and currently standard shipping is free on all orders. OR we can process the remaining of your order at a later date if those arrangements are good with you.

Q: How can I order Fun Patches?
A: All Fun Patches from our vendor Advantage Emblem can be ordered with your shop order. These items will take an additional time frame for delivery. Special orders for fun patches will be placed twice a month on the 1st and the 15th – order can take up to 7-10 business days to arrive.

Q: Can I return or exchange any items during this curbside service?
A: Yes you can, please email your local GSWNY shop to make arrangements.

For questions, please contact Customer Care customercare@gswny.org or call 1-888-837-6410. In an emergency, please call 1-800-882-9268.
  

Fun Patches

Fun Patches are a way to show how you participated in an activity, event, visited a special place etc. and these patches are to be worn on the back of the Girl Scout sash, vest or tunic. You can view this patch catalog online: https://patchcatalog.com/ and submit your order to any shop via email for a curbside pickup service. 

2021 Feb Shop Cookie Merch Flyer web graphic

Celebrate cookie season with our latest collection of Girl Scout Cookie accessories! (Click here to view the 2021 Cookie Gear and Booth Kit!)

All featured items can be ordered through curbside pickup. Please see flyer or dropdown on this page for ordering details.

calendar_32 Service Center & Shop Closing Dates for 2021

  • Monday, May 10, 2021
  • Memorial Day (May 31, 2021)
  • Friday, June 18, 2021
  • Juneteenth (June 21, 2021)
  • Friday, July 2, 2021
  • Independence Day (July 5, 2021)
  • Monday August 16 and Tuesday, August 17, 2021
  • Friday, September 3, 2021
  • Labor Day (Sept. 6, 2021)
  • Indigenous People's Day (Oct. 11, 2021)
  • Veterans' Day (Nov. 11, 2021)
  • Thanksgiving (Nov. 25 & 26, 2021)
  • Holiday Break (Dec. 24-31, 2021)

All Service Centers & Shops will close at 12pm on Friday during the following time period:

  • Friday, May 28 through Friday, August 27, 2021

All Service Centers & Shops will close at 3pm on the following dates:

  • Friday, April 2, 2021
  • Wednesday, November 24, 2021
  • Thursday, December 23, 2021

Read our latest update here. 

 home_32 Visit us Virtually and Shop Online:

Batavia Service Center 
New location coming soon. 

Buffalo Service Center (NEW LOCATION!!!)
4433 Genesee Street, Suite 101
Buffalo, NY 14225

T 716-935-6035
F 716-276-3583

Jamestown Service Center 
2661 Horton Rd.
Jamestown, NY 14701

T 716-935-6040
F 716-276-3583

Lockport Service Center 
5000 Cambria Rd.
Lockport, NY 14094

T 716-935-6080
F 716-276-3583

Niagara Falls Service Center (Satellite Office)
1522 Main Street, Suite 307
Niagara Falls, NY 14305

T 716-935-6082
F 716-285-0831

Rochester Service Center
1000 Elmwood Ave., Door 9
Rochester, NY 14620

T 585-292-5160
F 585-292-1086

*For the Rochester shop we will place the order on the table outside the office door. Please follow Al Sigl building procedures and enter from Door #9. You are required to wear a mask. Special accommodations can be made if disabilities don’t allow you to come into the building; please provide this request in your shop order email. 

bow-arrow_32 Girl Scouts of Western New York Camp Property Locations

Camp Seven Hills
(Lakeside) 10299 Savage Rd., Holland, NY 14080
(Goodyear) 10150 Olean Road (Rt 16) Holland, NY 14080

Camp Piperwood
2222 Turk Hill Rd., Fairport, NY 14450

Camp Windy Meadows
5000 Cambria Rd., Lockport, NY 14094

Camp Timbercrest
11169 Moore Rd., Randolph, NY 14772

Click here for more information about Camp Properties.

 Please note: 
GSWNY’s Girl Scout shop will bring their “Mobile Shop” to service unit events with 100+ people in attendance. Just contact your local shop manager to schedule the shop at your event.

Usage of the Girl Scout Trademarks and Logos on merchandise is not permitted. Unauthorized usage of the Girl Scout name and trademarks may result in diminished value of the Girl Scout brand. To ensure optimum brand identity, we need to be clear and consistent about the messages our products and designs convey to Girl Scouts, non-Girl Scouts and potential Girl Scouts. Therefore, everyone in Girl Scouting has a role in protecting the Girl Scout name and trademarks. 

Your time to shine? Now! Join Today and Save.
Your time to shine? Now! Join Today and Save.
Your time to shine? Now! Volunteer Today and Save.
Your time to shine? Now! Volunteer Today and Save.