Quick Click: Online Shop Open 24/7 │Catalogs │Uniform Insignia Guide
GSWNY Shops offer curbside pick-up!
ATTENTION: The Girl Scout Shops along with curbside pickups will be closed March 3-6, 2021. Our Retail team will be out of the office assisting at Cookie Delivery sites. The shops will reopen on Monday, March 8th, 2021.
GSWNY Shop Ordering & Curbside Pick-Up Instructions:
Please read and follow the instructions below so we can
provide you with the best service and protect your health and
safety, as well as our staff. Your cooperation, patience and
understanding with our new process is greatly appreciated.
Step 1: Place your order via email by emailing the shop location you want to pick it up from. Include a daytime phone number for the shop staff to contact you.
- Buffalo Service Center 716.935.6035 – Shop.Buffalo@gswny.org
- *Rochester Service Center 585.239.7901 – Shop.Rochester@gswny.org
- Lockport Service Center 716.935.6080 – Shop.Lockport@gswny.org
- Jamestown Service Center 716.935.6040 – Shop.Jamestown@gswny.org
Step 2: – Await confirmation from the shop staff that
your order is complete with the total amount due.
Step 3 – Make payment via debit or credit card and
choose pick up day and time with retail staff during confirmation
call. Current Pick up hours: Monday from 1:00 PM – 4:00 PM &
Wednesday 2:00 PM - 6:00 PM.
Step 4 – Arrive at scheduled location on
pick up day and time. When you arrive please park in the designated
area and do not leave your vehicle. Please call the shop location that
you have arrived and remain in your vehicle. The retail staff will
bring your order to you. When the staff approaches your vehicle,
please roll down a window where there is not a passenger, or pop your
truck and your order will be placed in your vehicle for you.
*For the Rochester shop we will place the order on
the table outside the office door. Please follow Al Sigl building
procedures and enter from Door #9. You are required to wear a mask.
Special accommodations can be made if disabilities don’t allow you
to come into the building; please provide this request in your shop
order email.
Q: Can I use any program cards for payment?
A: Yes you can please have it ready with your credit
card when the retail staff calls with your confirmation and you make
your payment.
Q: What if you don’t have what I need?
A: At this time, our in store selection may be limited.
If we don’t have the quantities or the items that you need, you can
access our online shop 24/7 for a full selection, including online
only specials at https://www.girlscoutshop.com/
. All purchases made through the online retail website support the
Girl Scouts of Western New York and currently standard shipping is
free on all orders. OR we can process the remaining of your order at a
later date if those arrangements are good with you.
Q:
How can I order Fun Patches?
A: All Fun Patches from our vendor Advantage Emblem can
be ordered with your shop order. These items will take an additional
time frame for delivery. Special orders for fun patches will be placed
twice a month on the 1st and the 15th – order
can take up to 7-10 business days to arrive.
Q:
Can I return or exchange any items during this curbside service?
A: Temporary we are not allowing any returns or
exchanges during this curbside service time. Once we are reopen for
in-person shopping we will revisit this option for our customers. More
to come soon, we appreciate your patience and understanding.
For questions, please contact Customer Care customercare@gswny.org
or call 1-888-837-6410. In an emergency, please call
1-800-882-9268.
Service Center &
Shop Closing Dates for 2021
Visit us Virtually and Shop Online:
Girl Scouts of Western
New York Camp Property Locations
Please note:
