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Service Center & Shop Hours

We would love for you to visit us! 

Please scroll down to view the list of Girl Scouts of Western New York's Service Center and Shop hours and locations. Also, use the shop now button for 24/7 online shopping. Every shop and online purchase supports our local council and the girls and adults we serve.

Questions? Call Toll-free 1-888-837-6410 or 716-837-6400 or email.

NEW - GSWNY Shops Curbside Pick-up!

We are thrilled to announce that the GSWNY Shops now offer curbside pick-up!

  • Do you need a special fun patch order for your troop, we encourage you to get them submitted by Monday, August 10, 2020 to arrive before we close for inventory.
  • All Shop locations will be CLOSED for our annual physical inventory from Monday, August 24, 2020 through Friday, September 4, 2020; we will reopen to curbside pick-up service on Monday, September 7, 2020.  

GSWNY Shop Ordering & Curbside Pick-Up Instructions:

Please read and follow the instructions below so we can provide you with the best service and protect your health and safety, as well as our staff. Your cooperation, patience and understanding with our new process is greatly appreciated.
 

Step 1: Place your order via email by emailing the shop location you want to pick it up from. Include a daytime phone number for the shop staff to contact you.

Step 2: – Await confirmation from the shop staff that your order is complete with the total amount due.

Step 3 – Make payment via debit or credit card and choose pick up day and time with retail staff during confirmation call. Current Pick up hours: Monday & Wednesday from 1:00 PM – 4:00 PM

Step 4 – Arrive at scheduled location on pick up day and time. When you arrive please park in the designated area and do not leave your vehicle. Please call the shop location that you have arrived and remain in your vehicle. The retail staff will bring your order to you. When the staff approaches your vehicle, please roll down a window where there is not a passenger, or pop your truck and your order will be placed in your vehicle for you.

*For the Rochester office we will place the order on the table outside the office door. Please follow Al Sigl office procedure. You must enter from Door #5. You will be asked to sign in and you must wear a mask.

Q: Can I use any program cards for payment?
A: Yes you can please have it ready with your credit card when the retail staff calls with your confirmation and you make your payment.

Q: What if you don’t have what I need?
A: At this time, our in store selection may be limited. If we don’t have the quantities or the items that you need, you can access our online shop 24/7 for a full selection, including online only specials at https://www.girlscoutshop.com/ . All purchases made through the online retail website support the Girl Scouts of Western New York and currently standard shipping is free on all orders. OR we can process the remaining of your order at a later date if those arrangements are good with you.

Q: How can I order Fun Patches?
A: All Fun Patches from our vendor Advantage Emblem can be ordered with your shop order. These items will take an additional time frame for delivery. Special orders for fun patches will be placed twice a month on the 1st and the 15th – order can take up to 7-10 business days to arrive.

Q: Can I return or exchange any items during this curbside service?
A: Temporary we are not allowing any returns or exchanges during this curbside service time. Once we are reopen for in-person shopping we will revisit this option for our customers. More to come soon, we appreciate your patience and understanding.

For questions, please contact Customer Care customercare@gswny.org or call 1-888-837-6410. In an emergency, please call 1-800-882-9268.
  


calendar_32 Service Center & Shop Closing Dates for 2020

Attention:

Our Retail Shops are open to Curbside Pick-up service on Monday & Wednesday from 1:00 pm to 4:00 pm at the following locations: Buffalo (Shop.Buffalo@gswny.org), Jamestown (Shop.Jamestown@gswny.org), Lockport (Shop.Lockport@gswny.org), and Rochester (Shop.Rochester@gswny.org). To place an order please email the shop location, a retail staff member will call you to confirm your order for payment and schedule your curbside pick-up date and time. 

Read our latest update here. 

 

2020 Holiday Closings:

  • Thanksgiving Day (Thursday, November 26, 2020)
  • Day After Thanksgiving (Friday, November 27, 2020)
  • Holiday Break (Thursday, December 24, 2020 through Friday, January 1, 2021)

GSWNY Council & Shops will CLOSE from 12pm-3pm on Monday, September 21, 2020 for a Staff Development Training. Customer Care phone lines will be open 9-12pm and 3pm-4:30pm and Shop Curbside pickup service open 10am-12pm and 3pm-4pm.


 home_32 Visit us Virtually and Shop Online:

Batavia Service Center
5 Jackson St.
Batavia, NY 14020

T 585-344-7050
F 585-292-1086

VIRTUAL OFFICE & (SHOP ONLINE ANYTIME) HOURS ONLY:

Our staff will be available during GSWNY's summer hours by phone at 1-888-837-6410 on Monday - Thursday 9am-4:30 pm (closed 12pm-1pm phone lines); Fridays 9am-12pm; and Saturday and Sunday closed; you can always contact us through email.


Buffalo Service Center (NEW LOCATION!!!)
4433 Genesee Street, Suite 101
Buffalo, NY 14225

T 716-935-6035
F 716-276-3583

VIRTUAL OFFICE & (SHOP ONLINE ANYTIME) HOURS ONLY:

Our staff will be available during GSWNY's summer hours by phone at 1-888-837-6410 on Monday - Thursday 9am-4:30 pm (closed 12pm-1pm phone lines); Fridays 9am-12pm; and Saturday and Sunday closed; you can always contact us through email.


Jamestown Service Center 
2661 Horton Rd.
Jamestown, NY 14701

T 716-935-6040
F 716-276-3583

VIRTUAL OFFICE & (SHOP ONLINE ANYTIME) HOURS ONLY:

Our staff will be available during GSWNY's summer hours by phone at 1-888-837-6410 on Monday - Thursday 9am-4:30 pm (closed 12pm-1pm phone lines); Fridays 9am-12pm; and Saturday and Sunday closed; you can always contact us through email.


Lockport Service Center 
5000 Cambria Rd.
Lockport, NY 14094

T 716-935-6080
F 716-276-3583

VIRTUAL OFFICE & (SHOP ONLINE ANYTIME) HOURS ONLY:

Our staff will be available during GSWNY's summer hours by phone at 1-888-837-6410 on Monday - Thursday 9am-4:30 pm (closed 12pm-1pm phone lines); Fridays 9am-12pm; and Saturday and Sunday closed; you can always contact us through email.


Niagara Falls Service Center (Satellite Office)
1522 Main Street, Suite 307
Niagara Falls, NY 14305

T 716-935-6082
F 716-285-0831


Rochester Service Center
1000 Elmwood Ave., Door 9
Rochester, NY 14620

T 585-292-5160
F 585-292-1086

VIRTUAL OFFICE & (SHOP ONLINE ANYTIME) HOURS ONLY:

Our staff will be available during GSWNY's summer hours by phone at 1-888-837-6410 on Monday - Thursday 9am-4:30 pm (closed 12pm-1pm phone lines); Fridays 9am-12pm; and Saturday and Sunday closed; you can always contact us through email.


bow-arrow_32 Girl Scouts of Western New York Camp Property Locations

Camp Seven Hills
(Lakeside) 10299 Savage Rd., Holland, NY 14080
(Goodyear) 10150 Olean Road (Rt 16) Holland, NY 14080

Camp Piperwood
2222 Turk Hill Rd., Fairport, NY 14450

Camp Windy Meadows
5000 Cambria Rd., Lockport, NY 14094

Camp Timbercrest
11169 Moore Rd., Randolph, NY 14772

Click here for more information about Camp Properties.


 Please note: 
GSWNY’s Girl Scout shop will bring their “Mobile Shop” to service unit events with 100+ people in attendance. Just contact your local shop manager to schedule the shop at your event.

Usage of the Girl Scout Trademarks and Logos on merchandise is not permitted. Unauthorized usage of the Girl Scout name and trademarks may result in diminished value of the Girl Scout brand. To ensure optimum brand identity, we need to be clear and consistent about the messages our products and designs convey to Girl Scouts, non-Girl Scouts and potential Girl Scouts. Therefore, everyone in Girl Scouting has a role in protecting the Girl Scout name and trademarks.