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Service Center & Shop Hours

We would love for you to visit us! 

Please scroll down to view the list of Girl Scouts of Western New York's Service Center and Shop hours and locations. Also, use the shop now button for 24/7 online shopping. Every shop and online purchase supports our local council and the girls and adults we serve.

Questions? Call Toll-free 1-888-837-6410 or 716-837-6400 or email.

NEW - GSWNY Shops Curbside Pick-up!

 GSWNY Shops offer curbside pick-up!

GSWNY Shop Ordering & Curbside Pick-Up Instructions:

Please read and follow the instructions below so we can provide you with the best service and protect your health and safety, as well as our staff. Your cooperation, patience and understanding with our new process is greatly appreciated.
 

Step 1: Place your order via email by emailing the shop location you want to pick it up from. Include a daytime phone number for the shop staff to contact you.

Step 2: – Await confirmation from the shop staff that your order is complete with the total amount due.

Step 3 – Make payment via debit or credit card and choose pick up day and time with retail staff during confirmation call. Current Pick up hours: Monday from 1:00 PM – 4:00 PM & Wednesday 2:00 PM - 6:00 PM. 

Step 4 – Arrive at scheduled location on pick up day and time. When you arrive please park in the designated area and do not leave your vehicle. Please call the shop location that you have arrived and remain in your vehicle. The retail staff will bring your order to you. When the staff approaches your vehicle, please roll down a window where there is not a passenger, or pop your truck and your order will be placed in your vehicle for you.

*For the Rochester office we will place the order on the table outside the office door. Please follow Al Sigl office procedure. You must enter from Door #5. You will be asked to sign in and you must wear a mask.

Q: Can I use any program cards for payment?
A: Yes you can please have it ready with your credit card when the retail staff calls with your confirmation and you make your payment.

Q: What if you don’t have what I need?
A: At this time, our in store selection may be limited. If we don’t have the quantities or the items that you need, you can access our online shop 24/7 for a full selection, including online only specials at https://www.girlscoutshop.com/ . All purchases made through the online retail website support the Girl Scouts of Western New York and currently standard shipping is free on all orders. OR we can process the remaining of your order at a later date if those arrangements are good with you.

Q: How can I order Fun Patches?
A: All Fun Patches from our vendor Advantage Emblem can be ordered with your shop order. These items will take an additional time frame for delivery. Special orders for fun patches will be placed twice a month on the 1st and the 15th – order can take up to 7-10 business days to arrive.

Q: Can I return or exchange any items during this curbside service?
A: Temporary we are not allowing any returns or exchanges during this curbside service time. Once we are reopen for in-person shopping we will revisit this option for our customers. More to come soon, we appreciate your patience and understanding.

For questions, please contact Customer Care customercare@gswny.org or call 1-888-837-6410. In an emergency, please call 1-800-882-9268.
  

Fun Patches

Fun Patches are a way to show how you participated in an activity, event, visited a special place etc. and these patches are to be worn on the back of the Girl Scout sash, vest or tunic. You can view this patch catalog online: https://patchcatalog.com/ and submit your order to any shop via email for a curbside pickup service. 


calendar_32 Service Center & Shop Closing Dates for 2020

  • Thanksgiving Day (Thursday, November 26, 2020)
  • Day After Thanksgiving (Friday, November 27, 2020)
  • Holiday Break (Thursday, December 24, 2020 through Friday, January 1, 2021)

Read our latest update here. 


 home_32 Visit us Virtually and Shop Online:

Batavia Service Center
5 Jackson St.
Batavia, NY 14020

T 585-344-7050
F 585-292-1086

VIRTUAL OFFICE & (SHOP ONLINE ANYTIME) HOURS ONLY:

Our customer care staff will be available during our virtual business hours by phone at 1.888.837.6410 during the following schedule:

  • Monday        8:30-12:00 (closed 12-1) 1:00-4:30
  • Tuesday        8:30-12:00 (closed 12-2) 2:00-4:30
  • Wednesday 11:00-1:00 (closed 1-2) 2:00-6:00
  • Thursday      8:30-12:00 (closed 12-2) 2:00-4:30
  • Friday           8:30-12:00 (closed 12-1) 1:00-4:30

Additional Special Hours:

  • Saturday Nov 14th  (9am–noon)
  • Saturday Dec 12th (9am–noon)

You can always contact us through email.

ATTENTION:
For the Thanksgiving Holiday, our GSWNY council will have adjusted virtual hours on Wed., Nov. 25, we will be open from 9:00 am thru 3:00 pm. Our retail curbside pickup service will be open from 12:00-3:00 pm. We will also be closed all day on Thursday, Nov. 26 and Fri., Nov. 27, 2020. We will return to our normal virtual hours on Mon., Nov. 30, ready to serve you once again at 8:30 am! Questions? Please contact Customer Care at 1-888-837-6410 or customercare@gswny.org


Buffalo Service Center (NEW LOCATION!!!)
4433 Genesee Street, Suite 101
Buffalo, NY 14225

T 716-935-6035
F 716-276-3583

VIRTUAL OFFICE & (SHOP ONLINE ANYTIME) HOURS ONLY:

Our customer care staff will be available during our virtual business hours by phone at 1.888.837.6410 during the following schedule:

  • Monday        8:30-12:00 (closed 12-1) 1:00-4:30
  • Tuesday       8:30-12:00 (closed 12-2) 2:00-4:30
  • Wednesday 11:00-1:00 (closed 1-2) 2:00-6:00
  • Thursday      8:30-12:00 (closed 12-2) 2:00-4:30
  • Friday           8:30-12:00 (closed 12-1) 1:00-4:30

Additional Special Hours:

  • Saturday Nov 14th  (9am–noon)
  • Saturday Dec 12th (9am–noon)

You can always contact us through email.

SHOP OPEN TO CURBSIDE PICKUP & SHOP ONLINE ANYTIME:

To place an order please email the shop location, a retail staff member will call you to confirm your order for payment and schedule your curbside pick-up date and time. Shop Curbside Pickup hours are: Monday 1:00 pm to 4:00 pm and Wednesday 2:00 pm to 6:00 pm

ATTENTION:
For the Thanksgiving Holiday, our GSWNY council will have adjusted virtual hours on Wed., Nov. 25, we will be open from 9:00 am thru 3:00 pm. Our retail curbside pickup service will be open from 12:00-3:00 pm. We will also be closed all day on Thursday, Nov. 26 and Fri., Nov. 27, 2020. We will return to our normal virtual hours on Mon., Nov. 30, ready to serve you once again at 8:30 am! Questions? Please contact Customer Care at 1-888-837-6410 or customercare@gswny.org


Jamestown Service Center 
2661 Horton Rd.
Jamestown, NY 14701

T 716-935-6040
F 716-276-3583

VIRTUAL OFFICE & (SHOP ONLINE ANYTIME) HOURS ONLY:

Our customer care staff will be available during our virtual business hours by phone at 1.888.837.6410 during the following schedule:

  • Monday        8:30-12:00 (closed 12-1) 1:00-4:30
  • Tuesday       8:30-12:00 (closed 12-2) 2:00-4:30
  • Wednesday 11:00-1:00 (closed 1-2) 2:00-6:00
  • Thursday      8:30-12:00 (closed 12-2) 2:00-4:30
  • Friday           8:30-12:00 (closed 12-1) 1:00-4:30

Additional Special Hours:

  • Saturday Nov 14th  (9am–noon)
  • Saturday Dec 12th (9am–noon)

You can always contact us through email.

SHOP OPEN TO CURBSIDE PICKUP & SHOP ONLINE ANYTIME:

To place an order please email the shop location, a retail staff member will call you to confirm your order for payment and schedule your curbside pick-up date and time. Shop Curbside Pickup hours are: Monday 1:00 pm to 4:00 pm and Wednesday 2:00 pm to 6:00 pm

ATTENTION:
For the Thanksgiving Holiday, our GSWNY council will have adjusted virtual hours on Wed., Nov. 25, we will be open from 9:00 am thru 3:00 pm. Our retail curbside pickup service will be open from 12:00-3:00 pm. We will also be closed all day on Thursday, Nov. 26 and Fri., Nov. 27, 2020. We will return to our normal virtual hours on Mon., Nov. 30, ready to serve you once again at 8:30 am! Questions? Please contact Customer Care at 1-888-837-6410 or customercare@gswny.org


Lockport Service Center 
5000 Cambria Rd.
Lockport, NY 14094

T 716-935-6080
F 716-276-3583

VIRTUAL OFFICE & (SHOP ONLINE ANYTIME) HOURS ONLY:

Our customer care staff will be available during our virtual business hours by phone at 1.888.837.6410 during the following schedule:

  • Monday        8:30-12:00 (closed 12-1) 1:00-4:30
  • Tuesday       8:30-12:00 (closed 12-2) 2:00-4:30
  • Wednesday 11:00-1:00 (closed 1-2) 2:00-6:00
  • Thursday      8:30-12:00 (closed 12-2) 2:00-4:30
  • Friday           8:30-12:00 (closed 12-1) 1:00-4:30

Additional Special Hours:

  • Saturday Nov 14th  (9am–noon)
  • Saturday Dec 12th (9am–noon)

You can always contact us through email.

SHOP OPEN TO CURBSIDE PICKUP & SHOP ONLINE ANYTIME:

To place an order please email the shop location, a retail staff member will call you to confirm your order for payment and schedule your curbside pick-up date and time. Shop Curbside Pickup hours are: Monday 1:00 pm to 4:00 pm and Wednesday 2:00 pm to 6:00 pm

ATTENTION:
For the Thanksgiving Holiday, our GSWNY council will have adjusted virtual hours on Wed., Nov. 25, we will be open from 9:00 am thru 3:00 pm. Our retail curbside pickup service will be open from 12:00-3:00 pm. We will also be closed all day on Thursday, Nov. 26 and Fri., Nov. 27, 2020. We will return to our normal virtual hours on Mon., Nov. 30, ready to serve you once again at 8:30 am! Questions? Please contact Customer Care at 1-888-837-6410 or customercare@gswny.org


Niagara Falls Service Center (Satellite Office)
1522 Main Street, Suite 307
Niagara Falls, NY 14305

T 716-935-6082
F 716-285-0831


Rochester Service Center
1000 Elmwood Ave., Door 9
Rochester, NY 14620

T 585-292-5160
F 585-292-1086

VIRTUAL OFFICE & (SHOP ONLINE ANYTIME) HOURS ONLY:

Our customer care staff will be available during our virtual business hours by phone at 1.888.837.6410 during the following schedule:

  • Monday        8:30-12:00 (closed 12-1) 1:00-4:30
  • Tuesday       8:30-12:00 (closed 12-2) 2:00-4:30
  • Wednesday 11:00-1:00 (closed 1-2) 2:00-6:00
  • Thursday      8:30-12:00 (closed 12-2) 2:00-4:30
  • Friday           8:30-12:00 (closed 12-1) 1:00-4:30

Additional Special Hours:

  • Saturday Nov 14th  (9am–noon)
  • Saturday Dec 12th (9am–noon)

You can always contact us through email.

SHOP OPEN TO CURBSIDE PICKUP & SHOP ONLINE ANYTIME:

To place an order please email the shop location, a retail staff member will call you to confirm your order for payment and schedule your curbside pick-up date and time. Shop Curbside Pickup hours are: Monday 1:00 pm to 4:00 pm and Wednesday 2:00 pm to 6:00 pm

ATTENTION:
For the Thanksgiving Holiday, our GSWNY council will have adjusted virtual hours on Wed., Nov. 25, we will be open from 9:00 am thru 3:00 pm. Our retail curbside pickup service will be open from 12:00-3:00 pm. We will also be closed all day on Thursday, Nov. 26 and Fri., Nov. 27, 2020. We will return to our normal virtual hours on Mon., Nov. 30, ready to serve you once again at 8:30 am! Questions? Please contact Customer Care at 1-888-837-6410 or customercare@gswny.org


bow-arrow_32 Girl Scouts of Western New York Camp Property Locations

Camp Seven Hills
(Lakeside) 10299 Savage Rd., Holland, NY 14080
(Goodyear) 10150 Olean Road (Rt 16) Holland, NY 14080

Camp Piperwood
2222 Turk Hill Rd., Fairport, NY 14450

Camp Windy Meadows
5000 Cambria Rd., Lockport, NY 14094

Camp Timbercrest
11169 Moore Rd., Randolph, NY 14772

Click here for more information about Camp Properties.


 Please note: 
GSWNY’s Girl Scout shop will bring their “Mobile Shop” to service unit events with 100+ people in attendance. Just contact your local shop manager to schedule the shop at your event.

Usage of the Girl Scout Trademarks and Logos on merchandise is not permitted. Unauthorized usage of the Girl Scout name and trademarks may result in diminished value of the Girl Scout brand. To ensure optimum brand identity, we need to be clear and consistent about the messages our products and designs convey to Girl Scouts, non-Girl Scouts and potential Girl Scouts. Therefore, everyone in Girl Scouting has a role in protecting the Girl Scout name and trademarks.