Program Expectations
Unless otherwise noted, all programming occurs outside. Appropriate clothing and footwear is required. Participants should check the weather forecast and come prepared: If it’s cool, bring warm layers. If it might rain, bring a rain jacket. If it’s sunny or buggy, bring sunscreen and bug spray. We require sturdy, closed toe shoes unless council says otherwise. In winter, participants must wear waterproof boots and bring: hats, gloves, snow pants and waterproof jackets.
All programs will run in warm, cold, rain, snow, or sunshine unless weather conditions become unsafe. Every opportunity to be outdoors is a learning opportunity but, weather is unpredictable! We will modify program content as necessary for the weather conditions.
Policies and Procedures
How will I be notified that my registration is confirmed? An email will be sent to all registrants using the email address they provided at registration two weeks before the registration deadline. All programs will have a waitlist. If you must cancel, please be courteous and notify Customer Care at customercare@gswny.org, so others on the waitlist are able to attend.
When will I receive more information about the program I am attending? An informational email will be sent at least 10-12 days before overnight programs (including a packing list) or at least 7-10 days before day programs. To ensure that all registrants receive the information, these emails will always be sent to the email address you have provided, after the registration deadline has passed.
What is the cancellation policy? It is GSWNY policy that participants should notify council of their cancellation by contacting customer care at customercare@gswny.org. This should be done as soon as possible as a courtesy to others on the program waitlist. Refunds will be issued for customer cancellations occurring before the registration deadline. Full refunds will be issued for any programs cancelled by council and registrants will be notified by phone as soon as possible and no later than the morning of the event.
What are the appropriate adult ratios at program? Program spaces allotted to adults are determined by the GSUSA Safety Activity Checkpoints. Keep in mind that independence is a critical skill for girls in adolescence and we advocate for girl-led programs. Please be considerate of girls wanting to attend - only register the minimum number of adults needed to fulfill your group’s girl:adult ratio.
When should I bring my health forms? These forms will be collected for outdoor programming. These forms will not be returned to you. Do not bring your only copy.
Is there a policy on bringing food and beverages? Please bring REUSABLE water bottles in observance of the Girl Scout Law: “...use resources wisely, make the world a better place.” Single use bottles are wasteful, harmful to the environment and most importantly, not healthy for your children, https://www.livestrong.com/article/131685-health-effects-plastic-water-bottles/. If you or your child has food allergies, please notify council immediately so we can adjust food purchases as necessary.